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FREQUENTLY ASKED QUESTIONS

Over the years, we have learned a lot about our awesome customers! One thing we have consistently seen is that our customers like OPTIONS. LOTS OF OPTIONS! Many customers like to be crafty and We do not focus just on the DIY customer or the printed card customer - we cater to both. We do not offer just one size of card, we give you the option to change sizes to fit your needs. We know that you might love a certain design but your decorations are another color - so we can change any design to any color scheme for you! Because of this, there are many different options to choose from when ordering a design. To help, we have created this FAQ page to hopefully answer some of the questions you may have before or after ordering. If you don't see your question answered here, feel free to email jenn@inkberrycards.com at any time and we will be glad to help!

DIY vs. PREMIUM PRINTED CARDS -what's the difference, which do you recommend and which is better?

Inkberry Cards is excited to offer all of our designs in both DIY digital, printable format or as printed and shipped premium cardstock cards. We personally recommend our premium, printed cards because we know you will love them not only for the quality but it also saves you so much time. We handle everything, which is very different than going with DIY. If you are a crafter or are experienced with printing your own, then DIY might be a great choice! It really depends on what you are comfortable with and your local printing resources on hand. Below is some additional information about DIY vs. Printed Cards that may help you decide what would work best for you.

HOW DOES DIY/PRINTABLE WORK AND WHAT DOES THE $18 PRICE INCLUDE?

Our $18 DIY Digital/Printable file pricing is for a custom designed, DIGITAL, printable invitation file. This means we customize and design your invitation or card for you just the way you want it, then send you the print-ready file via email in 24-48 hours (business days). You will use this file to either print at home, or to have photo prints made at a photo lab (such as Target, Walmart, Walgreens) or for cardstock color copies with a local copy service (such as Office Max, Staples or Kinko's). No printed items will be shipped for DIY digital, printable orders. PLEASE NOTE: YOU WILL NEED TO SELECT THE "NO-SHIP" OPTION AT CHECKOUT TO REMOVE ANY DEFAULT SHIPPING CHARGES FOR YOUR ORDER.

CHOOSING THE DIY OPTION

For many people, this is a great way to receive your custom design quickly and have access to print your invitations right away. With a DIY digital, printable invitation, there is no waiting for mailed packages and it can be a great cost-saving option as well! How you choose to print and deliver your invitations is completely up to you! You can have photo prints made at a local photo lab (or online) or you may choose to print them yourself at home! If you are looking for a super-fast and eco-friendly option, you may choose to simply email the custom designed invitation to your family and friends as well.

CHOOSING OUR PROFESSIONALLY PRINTED CARDSTOCK CARDS

You will LOVE the exceptional quality of our printed cards and invitations and the quick delivery! Inkberry offers a variety of premium, high quality cardstocks to choose from such as smooth cover cardstock, fine linen, metallic pearl, smooth felt or eco-friendly, heavy-weight 100% recycled paper. All printed invitations come with lovely, high quality, envelopes in a variety of colors and a full-color matching back design as well. You will receive a digital proof to approve before printing within 24-48 hours (business days). After you have approved your proof, please allow up to 5 business days for your print processing and packaging before shipping, although many orders are received in as little as 2 days after proof approval!

Which cardstock do you recommend? What's the difference between them? Which is best for my design?

100% RECYCLED CARDSTOCK This is our personal favorite and our recommendation for choosing a cardstock paper. It is manufactured from 100% post-consumer waste and has a bright white, matte finish. Its weight is 130 lb. cover. It is FSC certified and is biodegradable, recyclable, and acid free. This paper is premium, high-quality and is one of the heaviest of all of our choices. It has a nice smooth finish, prints very well and works for both photo and non-photo designs. This is also our most popular customer choice!

SMOOTH UNCOATED CARDSTOCK Smooth Cover Uncoated Cardstock is uncoated and offers an excellent white print surface allowing for bright, vibrant colors. Its weight is 110 lb. cover.

SMOOTH GLOSSY CARDSTOCK Our Glossy Cardstock features a gloss coating and offers an excellent white print surface allowing for bright, vibrant colors. Its weight is 110 lb. cover.

SMOOTH FELT CARDSTOCK Smooth Felt Cardstock features a luxurious feel and smooth finish, producing a high-quality press printed cardstock card. Its weight is 110 lb. cover.

ICE PEARL CARDSTOCK Pearl Cardstock offers a subtle, metallic shimmer to any design. This rich, luminous effect is achieved by combining natural minerals with organic pigments. It is not recommended for printing delicate type and fine details; the luminous effect and paper surface make reading small text difficult. Its weight is 110 lb. cover.

Do you offer colored envelopes?

We now offer various envelope options and are excited to be working on adding many more colors. All printed card orders include envelopes - your choice of either white, cream or red. You can also upgrade for $6 to either Kraft Paper (brown) envelopes, or Ice Pearl envelopes.

Do you send envelopes for DIY orders?

Envelopes are not included with DIY orders. Most designs are size 5x7 and you will need to purchase size A7 envelopes separately. These can be found at any office supply store, craft store (on the card making aisle) and many photo labs also have envelope options available as well.

Why is there a price for shipping when I'm ordering DIY?

When you checkout on our site, shipping is set at a default for printed orders. There is a drop down box where you can choose your shipping method. DIY orders should click on the Shipping Method drop down box and choose - NO SHIPPING - PRINTING MY OWN and shipping will be re-set to $0 and not included in your order.

How do I send you my photo?

You can now upload your photo to us directly using our PHOTO UPLOAD link on our site. It is the bottom button on the left hand side of the site. Simply click this button and our photo upload form will pop up in a separate window where you can easily attach and upload your photo to send to us. If you ever have problems using this link or uploading, you can always email your photo to jenn@inkberrycards.com, along with your order number.

Will I get to see a proof?

Yes, all orders receive proofs within 2 business days! For printed orders, this proof must be approved by you before your order will print & ship. For DIY orders, your proof is emailed in high resolution, print-ready format so that if you do not have edits or change requests, you can print right away!

Can I request changes to my proof? How many?

Yes, you can request up to 3 free proofs for any design! After 3, we do have a $10 custom design fee that will allow you to keep requesting changes for a more custom design.

Can you change the colors of a certain design to my own custom color scheme?

Yes! We will customize any design in our shop to be in any color scheme you need. To help you tell us exactly the shade of colors you want, we have a color sample chart on each page. You can simply pick your colors from the chart and tell us the colors when you order and we will change them for you! There is no additional charge for requesting custom colors on any design.

Can I get this as a 4x6 instead of a 5x7? Or, can I get this in the size for Costco prints?

Yes! You can add a customization onto your order for $5 and we will reformat our design so that it fits exactly to the print size you are looking for. This includes 4x6, 6.5x7 and 8.5x11 sizes (for flyers, etc.)

Can you make this invitation without a photo? Can I get this Christmas card design with 4 photos instead of 1?

Yes! You now have the option to customize any design to change the photo format to any that you would like. There is a small customization cost of $5 that you will add to your order for this.

Can you change the wording on this invitation for a second birthday instead of a 1st? Can I change this from Merry Christmas to Happy Holidays?

Yes! We will change any wording for you for no additional cost! You can put this request in the "Additional Text" field, or you can put a note in the "Comments" section at checkout and let us know your custom wording. There is no fee to change text or wording.